Mission Animal Clinic and Emerge

Mission Animal Clinic and Emergency Hospital Survey.

Tell us what you think!

Our mission is to provide the Best Veterinary Care and Excellent Client Service. You can help us reach and maintain this level of service by sharing your veterinary needs and expectations. By completing this, you will be a part of our team meetings where your comments will be discussed and acted upon. Thank you for your time and effort. We appreciate your feedback.

Which team member of members served you at Mission Animal Hospital?

Which Dr treated your pet at Mission Animal Hospital?

Why did you choose Mission Animal Hospital? (you may pick more than one)

Services Provided	Quality Reputation	Referral from Friend
Referral from Doctor	Location/Sign	Yellow Pages
Magnet	Internet/Website

Which hospital department served you?

Emergency	Internal Medicine	Surgery
Critical Care	Behavior	General Practice

The team member I spoke to on the phone was:

Prompt in answering the phone	Yes No
Friendly and attentive	Yes No
Informative	Yes No
I did not phone	Yes No

The reception area was:

Comfortable	Yes No
Neat and Clean	Yes No
Countertops were free from clutter	Yes No
Odor–free	Yes No
Child–Friendly	Yes No

The Client Service Representative(s):

Greeted me promptly	Yes No
Seemed warm and cheerful	Yes No
Gave me undivided attention	Yes No
Seemed hospitable	Yes No
Answered all my questions	Yes No
On a scale of 1–5 with 1 being poor, how would you rate our CSR’s? 1 2 3 4 5

The Technician(s):

Greeted me warmly	Yes No
Was gentle with my pet	Yes No
Seemed proficient and knowledgeable	Yes No
Gave me the information I needed	Yes No
On a scale of 1–5 with 1 being poor, how would you rate our Technicians? 1 2 3 4 5

The Veterinarian(s):

Was Professional in manner and appearance	Yes No
Was polite and friendly	Yes No
Listened to what I said	Yes No
Took an appropriate amount of time with me	Yes No
Described, diagnosed and treated well	Yes No
Gave clear advice about how to treat my pet	Yes No
Answered all my questions	Yes No
On a scale of 1–5 with 1 being poor, how would you rate our Veterinarians? 1 2 3 4 5

General Questions:

Was your wait time reasonable?	Yes No
Did you feel the fees were fair?	Yes No
Would you recommend us to others?	Yes No
On a scale of 1-5 with 1 being poor, how would you rate our Overall Service? 1 2 3 4 5

Generally speaking, does Mission Animal Hospital (check one):

Exceed your expectations

Meet your expectations

Not live up to your expectations

What suggestions do you have for improving our service?

Is there anyone at our hospital who provided you with exceptionally good OR really poor service?

If you would like to leave your name (optional):

And email (optional):

Would you like to be contacted to discuss your comments? Yes No